Inbound Call Management
Call management that flexes to your exact business needs
If managing and answering customer calls is fundamental to your business, your contact centre is where you can build or break your reputation. Our Callstream Nucleus call management platform gives you a single view of exactly what is happening in real-time, so you can make instant changes to how your calls are handled.
Callstream Nucleus is accessed via our web-based portal, putting you in complete control. Swiftly decide how your calls are routed, whether to your in-house teams or outsourced call centres, to manage the peaks and troughs and make the most effective use of your costliest resource – your people.
Callstream Nucleus combines the smartest telecoms technology with our long-standing and unrivalled contact centre expertise, to deliver a best of breed call handling solution.
Benefits
- Dynamically manage all call costs effectively
- Avoid lost or abandoned calls
- Flex capacity for busy trading periods and future growth
- Improve performance management
- Increase customer satisfaction with no engaged tones or long waits
- Ensure business continuity
How does it work?
Callstream Nucleus is a state-of the-art, feature-rich call management system, hosted in tier 1 carrier data centres. None of our call management technology is hosted on your premises, so we can work with whatever equipment you already have installed. Inbound and outbound calls can be recorded on a single platform across your whole contact centre infrastructure.
Nucleus easily integrates with your CRM and reporting systems and we ensure you have an appropriate business continuity plan in place, so you are well prepared for all eventualities and can be confident that any disruption to your company is minimised.
Features
- Make instant changes via our web-based call management portal
- Monitor multiple contact centres in real-time, in a single view
- Record all calls across multiple sites and systems
- Design how calls are routed to manage peaks and troughs
- Integrate with existing CRM and reporting systems