| Case Study - Connect Distribution |
Connect Distribution is one of the UK’s largest distributors in the domestic appliance market. With over 120,000 stocked lines and 16,000 customers the company has grown from a 20 person to 140 person call centre operation handling more than 1.4 million calls a year. The Challenge
The Callstream Solution
The Result Smooth and efficient telecoms site transfer prevented disruption to the call centre operation during the move. Additional capacity available to meet demand now and in the future without investing in additional hardware and fixed lines. Use of inbound and outbound SMS for tradespeople to check stock and request parts, leading to reduction in call traffic. This service has reinforced Connect Distributions's relationship with it's trade customers. “Telecoms is an essential part of Connect’s core business activity and we are delighted to have Callstream as our telecoms partner. Their proactive approach to understanding how we operate and where we are going has demonstrated their ability to deliver solutions to us that have proved to add significant value to the way we operate.” Group Sales Director, Connect Distribution Other Callstream Case Studies: |
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