Callstream recognises that call centre efficiency is based on maximising the resource available.

In environments where incoming calls are the priority there is often spare operator capacity during periods of low call activity. Utilising operator time to deliver necessary outbound call duties increases resource efficiency.

Callstream's outbound call dialler solution seamlessly blends incoming calls with outbound call activities. The network based system prioritises incoming calls over outbound as required, or alternatively prioritises callbacks.

The solution easily and efficiently manages your outbound calling campaigns too, whether they include generating leads, opening new accounts, collecting outstanding payments or performing customer research.

• As with incoming calls, skill based routing can be adopted to ensure the correct operators are assigned specific call types
• All information about the call can be captured using call recording facilities
• Each outbound call can be identified using reference numbers before the call is connected - allowing the operator time to access the customer details
• Details of call attempts are reported and unsuccessful connections are rescheduled

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