Planned interruptions to your business, such as staff training or relocation, can cause enough headaches.

But what do you do when unforeseen events impact business continuity?

Bad snow preventing contact centre staff getting to the office? Fire? Flooding? Widespread illness? Terrorist alerts?

Whatever the reasons that may either prevent access to a location and telephone hardware or prevent your staff from reaching the office, Callstream will work with you to ensure that Disaster Recovery (DR) plans are in place ready to be implemented.

• Inbound calls can be remotely routed to alternative contact centres within minutes, staff able to work from home can login and take calls, holding messages can be activated to reassure customers

• No-one is required to be at the affected location to activate these plans. Callstream's service team will activate them on your behalf and once normal business resumes, they will make sure the correct routing is reinstated

Whether business interruption is planned or not, customers need never know and are not inconvenienced.

Calls are not lost and your business can continue as usual.

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