Operating from multiple geographic locations should not restrict your business in the increasingly virtual global economy.
Customer service and sales departments on different sites? Maybe even different continents? Do you use a 3rd party call centre? Or home-workers?
No problem.
- Callstream's solutions merge your locations into a virtual network, with seamless call transfer ability and instant call routing during periods of peak demand or business disruption
Your customers expect that by calling you they will reach the correct destination for their enquiry. If the person answering their call has to give them another number to call, this expectation is not met.
- Our solutions are able to equip your representatives with the means to place the call back into the network and transfer it to another location immediately, meaning the caller does not need to redial
- With traditional technology, this transfer would result in two fixed lines being used, but with Callstream's solution the need for another line is removed
During peak call periods, is the capacity of one location stretched resulting in long call waiting times?
Do out of hours callers need to be answered by another location?
Or maybe some unforeseen crisis could mean that one of your sites is not able to operate?
- Whatever the reason, Callstream is able to manage the situation professionally and efficiently to ensure that your inbound calls are routed to the best place for your business to deal with them
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