Callstream's Call Management solutions harness the power of the telephony network to ensure that calls to your business are always answered.

• The highs and lows of inbound call traffic are efficiently managed without the need for additional fixed line capacity

• No caller will ever hear the engaged tone

• Every inbound call is answered with a professionally recorded message, the caller is then connected to the relevant department / agent 

• During busy times callers are held, receive reassuring messages, appropriate music and if you wish, relevant marketing messages

If your business would benefit from calls to certain numbers being answered as a priority, then Callstream can build your solution to enable this.

• Your operators will simply receive priority calls before others - whilst waiting calls are held in the managed queue

• Callstream can even prompt the operator to ensure they are aware of priority calls