Your brand is reflected by all elements of your communications mix, including your telecommunications.
When someone chooses to make a call to your business Callstream ensures they are welcomed with messages that reflect the brand they have chosen to contact.
- Professional recording, with messaging presented in a brand consistent tone, means that the experience your callers receive reinforces a positive brand image
- If your business operates multiple brands, then Callstream offer the differentiation required for each brand to be uniquely identified, even if inbound calls for many brands are being received by one contact centre operation
- Callstream solutions can be tailored to alert the agent to the relevant brand for each call
Do you have emergency numbers that require urgent response, or are some of your brands or product lines higher yielding than others?
- At busy times Callstream can place these calls at the front of your queue
Driving new and existing customers to call your business via multi channel marketing requires a range of numbers to be available.
- Callstream set-up and manage the numbers to fulfil the requirements of your business and offer essential campaign tracking to measure calls to individual numbers
- Callstream also offer clients the facility to access their own data and manage their own number routing
Messaging needs to be directional to route the caller correctly, but there are often opportunities that exist to provide callers with targeted marketing messages.
- Callstream will work with your business to identify these opportunities and implement relevant marketing messages for you
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