| Privacy Policy |
This Fair Use Policy covers Call Stream Ltd (03778571); registered at 3 Ardent Court, William James Way, Henley-in-Arden, Warwickshire B95 5GF. This Fair Use Policy sets out the terms between you and us under which you may use our internet related services ("the Services") and/or access our website www.callstream.com ("our site"). This Fair Use Policy applies to all users of our Services and to all users of, and visitors to, our site. By using this website you are consenting to this privacy policy. When you register for information or place an order with Call Stream, we may need to collect certain information in order to provide the information you have requested or to process your order. What we need varies depending on the type of enquiry you make and/or what you have ordered, and the pages you are asked to complete will vary accordingly. This information is sent to us via an SSL encrypted server and will form part of a permanent record of your dealings with us. When you e-mail us, we may ask for certain information to be able to confirm your identity, check our records and answer your questions quickly and accurately. When you contact us, in any way, we may make a note of this contact if it is relevant to your permanent records. This allows us to provide a higher level of ongoing customer care. We will keep your personal details given to us by you or others during your relationship us. This information may include: • Details you give us via the Call Stream website contact us page or by e-mail or during conversations with you on the telephone or face to face with one of your representatives. You agree that we may use and update centrally held information: • for processing your enquiries, orders or applications; If you do not become our customer or if your application is declined we will continue to hold information about you for such periods as we determine for the purpose of dealing with enquiries, complying with any legal obligation and for crime and fraud prevention and detection. If you request it, on payment of a fee, which is currently £50, we will provide you with a copy of the personal information to which you are entitled that we hold about you. The information we hold about you is confidential. We will only disclose it outside of Call Stream: From time to time these other people and organisations may be outside the European Economic Area in countries that do not always have the same standard of data protection laws as the UK. However, we will have a contract in place to ensure that your information is adequately protected and we will remain bound by our obligations under the Data Protection Act 1998 even when your personal information is processed outside Europe. Use of Cookies This website uses cookies. Cookies collect information about your use of the website, including things like your connection speed, details of your operating system, the time and duration of your visit and your IP address. The information collected by cookies enables us to understand the use of our site, including the number of visitors we have, the pages viewed per session, time exposed to particular pages etc. This in turn helps us to provide you with a better experience, since we can evaluate the level of interest in the content of our website and tailor it accordingly. We will not attempt to personally identify you from your IP address unless required to as a matter of law or regulation or in order to protect our or our other customers' rights. Most browsers automatically accept cookies. You can set your browser options so that you will not receive cookies and you can also delete existing cookies from your browser. However, you may find that some parts of the site will not function properly if you refuse cookies. Monitoring We may monitor, record, store and use any telephone, e-mail or other electronic communications with you for training purposes, so that we can check any instructions given to us and to improve the quality of our customer service. We will monitor network traffic from time to time for the purposes of backup and problem solving and in order to ensure that you are not misusing any of the services provided to you. Protecting your Privacy To the extent that sensitive personal data is processed about you, we will employ appropriate security We may need to provide some of your personal information to third parties that we use for the purpose of delivering specific services to you (e.g. customer support, or a shipping company if you have asked us to send something to you). Our website may provide links and banner advertisements to third party sites. Please note that we are not responsible for, and have no control over, information that is submitted to or collected by these third parties. Since we do not control those websites, you are responsible for reviewing and abiding by the privacy policies of those third party sites. Accurate Information We may check what you have told us and share that information with fraud prevention agencies. It is important that you give us accurate information. If you give us false or inaccurate data and we suspect fraud we will record this with the fraud prevention agencies. You are responsible for informing us that your company or personal details have changed; for example, a change of address or to your title. You confirm that you will inform us of any change to your personal information as soon as is reasonably practicable in order that we may update our records. Contacting You You may have the opportunity to consent to us contacting you by e-mail, telephone, SMS or MMS from time to time about products and services which Call Stream and carefully selected third parties believe may be of interest to you. Security You must not use any computers, computer equipment, network resources or any services provided by us for any illegal purpose, or for accessing, receiving or transmitting any material deemed by us to be illegal, indecent, offensive or otherwise unacceptable. You must not use any false identity in e-mail or other network communications. You must not use the services and/or network systems or any part thereof for fraudulent activities, or to breach another organisation's security (cross-network hacking). This is an illegal act and may result in criminal prosecution. Changes to Privacy Policy Please note that this policy will be reviewed and may change from time to time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it. Decision Making Any decision made by us in relation to the services provided to you shall be final. Contact Us If you feel we have breached your privacy, then click here to contact us, or alternatively write to us at: Call Stream Ltd Or call customer services on 0844 557 7800.
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